Our Complaints Policy & Procedure
If you are unhappy with any aspect of the service you have received, and you have cause for complaint you should write initially to the person who has conduct of your matter. If this does not resolve the matter and you remain dissatisfied, a formal complaint should be made to the Director of the firm explaining the nature of your complaint. We will acknowledge the complaint within seven days.
We will record your complaint in our central register and open a file for your complaint. We will conduct a full investigation and an independent review of the matter.
We trust that we would be able to resolve anything you are unhappy with between ourselves, but if you are still unsatisfied following receipt of our findings, then you can take your complaint to the Legal Ombudsmen at the address below:-
PO Box 6806
Tel: 0300 555 0333
The Solicitors Regulation Authority can also help you if you are concerned about the way you have been treated: https://sra.org.uk/consumers/problems/report-solicitor.page